Email Me: lezama at

Apple Launches Shop with a Video Specialist, Helping Streamline Shopping Experience

The new Shop with a Specialist over Video experience on

Apple today announced the launch of Shop with a Video Specialist, a new customer service feature that allows customers to receive personalized product advice and assistance with purchases through an interactive video chat.

The new service is available on and allows customers to video chat with an Apple Specialist in real-time to ask questions and receive personalized advice. Apple Specialists can provide detailed product information, demonstrate specific features, and help customers make informed decisions when shopping online. The online video chat experience is powered by Apple’s TrueDepth camera technology and Face ID authentication, providing a secure and immersive shopping experience.

The Shop with a Video Specialist experience helps customers explore the full range of Apple products, from the latest Macs, iPads, and iPhones to AirPods, Apple Watches, and other accessories. Customers can also browse the full range of Apple services, including AppleCare+, Apple Music, Apple TV+, and more.

Apple’s Shop with a Video Specialist feature is currently available to customers in the United States. The company plans to expand the service to customers in other countries in the near future.

The launch of Shop with a Video Specialist is part of Apple’s ongoing commitment to providing an exceptional shopping experience for its customers. With the new feature, Apple is leveraging the power of its technology to streamline the shopping experience and make it easier for customers to make informed decisions.